• Telephone Training – Telephone Etiquette – PABX - VoIP - Keysystems & Voice Mail
Lyn O’Leary offers customer training at the time of installation for many of the “top end” distributors of telecommunications products in Australia as well as looking after the needs of smaller business with Key Systems. Training can be designed to be presented in group format, individual or “Train the Trainer” sessions.
Products include VoIP & traditional PABX:
Avaya - Cisco - Fujitsu - Alcatel – Nortel – LG Aria – Shoretel – Panasonic - Active Voice
• Refresher Training
"I will try to transfer you.....if I lose you, can you call back?"
Lost the knowledge for the use of your phone system? Enigma can arrange to assess and review your telecommunications requirements and prepare a training program specific for your needs.
• Telephone Etiquette
Are your callers being answered in the most professional way?
Are they receiving "5 Star" customer service?
Is your Voice Mail losing you business?
Enigma understands the challenges of communication in today’s electronic world. Our objective is to have you driving the technology not being a slave to it.
• Receptionist Training
Enigma will work with you to design an individual training program for the person who is the “public face” of your business. Programs can be adapted to incorporate specific needs or requirements and can also be combined with Refresher Trainer programs being offered to the rest of your staff.